Privacy policy

Your privacy is one of our main priorities. This Privacy Policy describes how your personal information is collected, used, and shared.

This Privacy Policy applies to regp9 AB (“regp9”, "we", "us", "our") and to the personal data you submit when you visit our website www.regp9.com (the "site”), attend our events, or when you engage with us in other ways. For purposes of this Privacy Policy, "you" and "your" means you as the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. When we use the term "Personal Information", we are referring to information that identifies, relates to, describes or can be associated with you. By using our site, you consent to our Privacy Policy and agree to its terms. We recommend that you read this Privacy Policy carefully as it provides important information regarding your personal data.

Please note, that we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Moreover, we may provide links to websites or other online platforms operated by third parties.Third-party service providers have their own privacy policies. Once you leave our site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We recommend that you thoroughly review their privacy policies and other terms and conditions so you understand the manner in which your personal information will be handled by these providers. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal or regulatory reasons. Changes take effect immediately upon a revised Privacy Policy being posted on our site. This Privacy Policy was last updated on September 10th 2024.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We only collect and process personal data in accordance with applicable data protections laws. The information that we collect and use varies depending on how you interact with us. We may collect certain information directly from you, while other information is collected automatically about your usage or from third parties.

Information that we collect directly from you may include:

  • Contact details: including your name, address, phone number, and email address.
  • Order information: including your name, billing and shipping address, product(s) ordered, payment information, email address, and phone number.
  • Account information: including your username, password, security questions and other information used for account security purposes.
  • Customer support information: when you contact our customer service via email, phone or by other means, we may register the information that you provide.

Some features of our services may require you to directly provide us with information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information that we collect automatically about your usage may include how you access and use our site and your account. This may include device information, browser type, information about your network connection, your IP address, and other information regarding your interaction with us. To do this, we may use cookies, pixels and similar technologies ("Cookies").

We may obtain information from third parties, including vendors and service providers who collect information on our behalf, including:

  • Companies who support our site and services, such as Shopify.
  • Our payment processors, who collect payment information to process your payments in order to fulfill your orders and provide you with products or services you have requested.
  • When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

COOKIES

Like many websites, we use cookies on our site. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies on our site to give you a better user experience. Cookies contribute to powering and improving our site (including to remember your actions and preferences), and also provide analytics that help us better understand user interaction with our services.

For specific information about the cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.  We may permit third parties and services providers to use cookies on our site to better tailor the services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Kindly note that some features on our site may not work optimally and some general functionalities may no longer be available if you block or remove cookies, negatively impacting your user experience. Furthermore, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please keep in mind that while your browser may allow you to transmit a “do not track” signal, like many websites, our site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products and Services: We use your personal information to fulfill our contract with you, including to process your payments, deliver your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. This processing is necessary in order for us to fulfill our obligations to you. We also use your personal information to improve the user friendliness, layout, functionalities, and overall experience of our site. In addition, we may enable Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising: With your permission, we may also use your personal information to send you newsletters and other communications that we believe may be of interest to you by email, text message or postal mail. We may also use your personal information to show you advertisements for products or services, which may include using your personal information to better tailor our services and advertising to you. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use our services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
  • Communicating with You and Service Improvement: Our customer support has access to your personal information in order to provide a better service and assist you with your queries. In addition, we use your personal information to enhance our services, for example, by improving and optimizing our site in order to provide a better user experience. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide our services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

HOW WE SHARE YOUR PERSONAL INFORMATION

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you. We never sell your data to third parties. We only share your personal information with third parties in order to use your personal information for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and to advertise to you.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In order to comply with applicable laws and regulations, to respond to a subpoena, search warrant or similar request for information, or to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

Kindly note that your information may be transferred, stored and processed outside of the country you live. Your personal information may also be processed by staff and third party service providers and partners in these countries. Any such transfer of your personal data will be carried out in compliance with applicable laws.*

YOUR RIGHTS

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You may also have a right to receive a copy of the personal information we hold about you, and to withdraw your consent regarding certain processing of your personal information. We may send you newsletters and other communications, and you may opt out of receiving these at any time by unsubscribing. If you opt out, we may still send you communications about your account or orders that you have made.

If you would like to exercise any of your rights, please contact us. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to such requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at privacy@regp9.com.